Chargeback PolicyUpdated 9 months ago

At One Stop Rave, we are dedicated to providing top-notch customer service and resolving any issues you may encounter with your order. To maintain fairness and protect our business, we have established the following Chargeback Policy.

Contact Us First: If you have any issues with your order, please contact our customer service team at [email protected]. We are committed to resolving any problems promptly and efficiently. Our goal is to work directly with you to address your concerns and find a satisfactory solution.

Steps Before Initiating a Chargeback: To ensure a fair resolution process, please follow these steps before contacting your credit card company:

1. Initial Contact: Reach out to our customer service team to report any issues with your order.
2. Provide Details: Give detailed information about your concern. We will work with you to resolve the issue through replacement, store credit, or other appropriate measures.
3. Wait for Resolution: Allow us a reasonable amount of time to resolve your issue. We strive to address all concerns as quickly as possible.

What is Chargeback Abuse? Chargeback abuse, also known as friendly fraud, occurs when a customer disputes a legitimate transaction without a valid reason, often bypassing the merchant and requesting a refund directly from the bank. This fraudulent activity can result in financial losses and additional costs for businesses.

Consequences of Chargeback Abuse: Chargeback abuse can negatively impact our ability to serve all customers fairly. The following actions may be taken if chargeback abuse is identified:

1. Account Review: We will thoroughly review your account and order history.
2. Future Order Restrictions: We may cancel or refuse future orders if chargeback abuse is suspected.
3. Account Suspension: Repeated chargebacks may result in the suspension of your account.
4. Legal Action: Chargeback fraud is a serious offense and can result in severe penalties, including fines and imprisonment. Filing a false chargeback claim may lead to criminal charges and civil penalties.

We're Here to Help: If you have any questions or concerns about our Chargeback Policy, please contact our customer service team at [email protected]. We are here to assist you and ensure a positive shopping experience.

Thank you for your cooperation and understanding in maintaining a fair and transparent process for everyone!