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One Stop Rave

Welcome to the One Stop Rave Help Center! Dive into our comprehensive FAQs covering orders, shipping, returns, and more. Discover our customer-friendly policies and find easy ways to contact us for any rave-related queries. Your one-stop solution for a seamless shopping experience.

One Stop Rave Help Center: FAQs, Policies & Contact Information

How do I cancel my order or add/remove an item?

What should I do if I'm missing an item from my order?

What should I do if I received the wrong item(s)?

My item(s) arrived defective or damaged. What do I do?

What does it mean when my order says "Unfulfilled"?

Orders

Shipping Policy

Free Return or Exchange

How long will it take for my order to arrive?

Where is my order?

How do I track my order?

How do I get my tracking number?

Why can’t I track my order?

Why didn't I get an email confirmation?

Do you ship internationally?

I put in the wrong address. What should I do?

What should I do if my tracking information says 'Return to Sender'?

Reporting Lost Packages

How much does shipping cost?

Do you offer free shipping?

Do you offer expedited shipping?

Shipping of In-Stock and Made-to-Order Items

Shipping & Tracking

Return Policy

How do I initiate a return or exchange?

What items are ineligible for return or exchange?

Returns/Exchanges

How do I sign up for restock alerts on my fav items?

Do you offer custom hand fans?

My hand fan won't open fully and seems stuck. What should I do?

Do you have a size chart?

What do "men's", "women's", and "unisex" labels mean on your clothing?

Products

What payment methods do you accept?

Do you have a payment plan?

How do Shop Pay installments work?

Where do I get promo codes/discounts?

Can I combine discount codes on my order?

My promo code isn’t working.

I forgot to add a promo code but already made a purchase.

An item I purchased is on sale now. Will you honor the sale price?

How do I utilize a gift card or promo code?

Is my payment information kept secure?

Payment

Do you have an ambassador program?

One Stop Rave Blog Submission Guidelines

Community

Fair Return Practices Policy

Chargeback Policy

Privacy Policy

Terms Of Service

Do Not Sell My Personal Information

Web Accessibility Statement

Policies & Statements

Help with order adjustments and delivery status updates.

Information about delivery times, address modifications, international shipping, and tracking your orders.

Guidance on how to handle returns, exchanges, and any related queries.

Find information on product sizing, care instructions and restocks.

Information on payment methods, payment plans, gift cards, and discounts.

Information about rewards, collabs, ambassador programs, and how you can get more involved!

Review OSR policies on returns, shipping and more.

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