United States. Redo - Free Returns or Exchange For Store Credit + Package Protection. Return Packaging Guidelines & Policy:. Original Packaging: Please return all items in their original branded packaging with all tags, liners, and additional element

Return Policy

United States. Redo - Free Returns or Exchange For Store Credit + Package Protection. Return Packaging Guidelines & Policy:. Failure to follow these guidelines may result in the item being discarded and no store credit issued. 🔁 Start A Return 🔁. I

United States<ul><li>We accept returns within 30 days of placing your order.</li><li>All returns are issued gift cards. Gift cards are sent to the email address on the original order and never expire.</li><li>We are not liable for any returns that are lost or stolen while in transit</li><li>Once your return has been delivered to our facility, it can take up to 7 business days to process</li></ul>Redo - Free Returns or Exchange For Store Credit + Package Protection<ul><li>If you purchased &quot;Redo&quot; at checkout, you will receive a prepaid shipping label for your return.</li><li>If you did not purchase &quot;Redo&quot; at checkout, the cost of the shipping label and a restocking fee will be deducted from the refund amount. Shipping fees are non-refundable.</li></ul>Return Packaging Guidelines &amp; Policy:<ul><li>Original Packaging: All items must be returned in their original branded packaging, including all original tags, liners, and additional elements. Any returned or exchanged item that is visibly worn, damaged, or not in new condition will be discarded, and no store credit will be given.</li><li>Shipping Protection: We recommend using the original shipping materials or a similar protective option to prevent damage during transit. It is the customer&apos;s responsibility to protect the returned item from damage. If the item returns broken, missing parts, or without the original packaging, the item will be discarded, and no store credit will be given.</li><li>Packing Slip: Please include the packing slip provided inside your package.</li><li>Return Label: Clearly label the return package with the provided return label.</li><li>Avoid USPS Priority Mail Packaging: Do not use USPS Priority Mail branded packaging, as this may require additional postage. Any extra postage costs due to non-compliance with our packaging guidelines will be deducted from your store credit.</li></ul>Failure to follow these guidelines may result in the item being discarded and no store credit issued.<a href="https://onestoprave.com/apps/redo/returns-portal/login">&#x1F501; Start A Return &#x1F501;</a>InternationalAt this time, our automated return system does not support returns or exchanges for orders outside the U.S. To return your items &amp; receive store credit, please follow these steps:<ol><li>Prepare Your Return:<ul><li>Initiate returns within 30 days of purchase.</li><li>Items must be in new, unworn condition with original packaging, tags, and elements.</li><li>Include the packing slip inside the package.</li></ul></li><li>Shipping Costs and Tracking:<ul><li>You are responsible for return shipping costs.</li><li>Keep proof of postage and a tracking number, as we are not liable for lost or stolen packages.</li></ul></li><li>Customs and Duties:<ul><li>Clearly mark the package as &quot;Returned Goods&quot; to avoid customs charges.</li><li>You are responsible for any customs fees, duties, or taxes incurred during the return shipment.</li></ul></li><li>Ship to Our Warehouse:<ul><li>Use a reliable shipping service to send your package to:</li></ul></li></ol>One Stop Rave Returns 3200 Polaris Ave. Suite 12 Las Vegas, NV 89102 United States<ol start="5"><li>Notify Us:<ul><li>Once you have shipped the package, please notify our customer service team with the tracking number and return details.</li></ul></li><li>Processing and Store Credit:<ul><li>Returns can take up to 7 business days to process once received.</li><li>Store credit will be issued as gift cards to the original email used for the order.</li></ul></li></ol>Thank you for your understanding and cooperation!<a href="https://onestoprave.com/pages/help-center?hcUrl=%2Fen-US%2Freturn-policy-369826">&#x27A1;&#xFE0F; Return Policy</a>

How do I initiate a return or exchange?

Final sale items cannot be returned or exchanged. The following is a list of FINAL SALE items:

<div style="box-sizing: border-box; border-style: solid; border-width: 0px; border-color: rgb(var(--border-color)); -webkit-font-smoothing: antialiased; margin-block-start: 1.25rem; margin-block-end: 0px !important; color: rgb(28, 28, 28); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, Ubuntu, &quot;Helvetica Neue&quot;, sans-serif, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div style="box-sizing: border-box; border-style: solid; border-width: 0px; border-color: rgb(var(--border-color)); -webkit-font-smoothing: antialiased; margin-block-start: 1.25rem; margin-block-end: 0px !important; color: rgb(28, 28, 28); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, Ubuntu, &quot;Helvetica Neue&quot;, sans-serif, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Final sale items cannot be returned or exchanged. The following is a list of FINAL SALE items:<ul style="box-sizing: border-box; border-style: solid; border-width: 0px; border-color: rgb(var(--border-color)); -webkit-font-smoothing: antialiased; margin: 0px; padding: 0px; margin-inline-start: 1em; margin-block-start: 1.25rem; row-gap: 0.4em; display: grid; margin-block-end: 0px !important;"><li style="box-sizing: border-box; border-style: solid; border-width: 0px; border-color: rgb(var(--border-color)); -webkit-font-smoothing: antialiased; padding-inline-start: 0.25rem; margin-block-start: 0px !important; font-size: 16px;">Made-To-Order</li><li style="box-sizing: border-box; border-style: solid; border-width: 0px; border-color: rgb(var(--border-color)); -webkit-font-smoothing: antialiased; padding-inline-start: 0.25rem; margin-block-start: 0px !important; font-size: 16px;">Personalized</li><li style="box-sizing: border-box; border-style: solid; border-width: 0px; border-color: rgb(var(--border-color)); -webkit-font-smoothing: antialiased; padding-inline-start: 0.25rem; margin-block-start: 0px !important; font-size: 16px;">Undergarments</li><li style="box-sizing: border-box; border-style: solid; border-width: 0px; border-color: rgb(var(--border-color)); -webkit-font-smoothing: antialiased; padding-inline-start: 0.25rem; margin-block-start: 0px !important; font-size: 16px;">Jewelry</li><li style="box-sizing: border-box; border-style: solid; border-width: 0px; border-color: rgb(var(--border-color)); -webkit-font-smoothing: antialiased; padding-inline-start: 0.25rem; margin-block-start: 0px !important; font-size: 16px;">Face Masks&#xA0;</li><li style="box-sizing: border-box; border-style: solid; border-width: 0px; border-color: rgb(var(--border-color)); -webkit-font-smoothing: antialiased; padding-inline-start: 0.25rem; margin-block-start: 0px !important; font-size: 16px;">Hair Accessories&#xA0;</li><li style="box-sizing: border-box; border-style: solid; border-width: 0px; border-color: rgb(var(--border-color)); -webkit-font-smoothing: antialiased; padding-inline-start: 0.25rem; margin-block-start: 0px !important; font-size: 16px;">Hosiery</li><li style="box-sizing: border-box; border-style: solid; border-width: 0px; border-color: rgb(var(--border-color)); -webkit-font-smoothing: antialiased; padding-inline-start: 0.25rem; margin-block-start: 0px !important; font-size: 16px;">Mystery Bags</li><li style="box-sizing: border-box; border-style: solid; border-width: 0px; border-color: rgb(var(--border-color)); -webkit-font-smoothing: antialiased; padding-inline-start: 0.25rem; margin-block-start: 0px !important; font-size: 16px;">Seasonal Items</li><li style="box-sizing: border-box; border-style: solid; border-width: 0px; border-color: rgb(var(--border-color)); -webkit-font-smoothing: antialiased; padding-inline-start: 0.25rem; margin-block-start: 0px !important; font-size: 16px;">Items Marked Final Sale</li></ul></div></div>

What items are ineligible for return or exchange?

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One Stop Rave

Guidance on how to handle returns, exchanges, and any related queries.

Returns/Exchanges

How do I cancel my order or add/remove an item?

What should I do if I'm missing an item from my order?

What should I do if I received the wrong item(s)?

My item(s) arrived defective or damaged. What do I do?

What does it mean when my order says "Unfulfilled"?

Orders

Shipping Policy

Redo - Free Returns or Exchange + Package Protection Valid In US

How long will it take for my order to arrive?

Where is my order?

How do I track my order?

How do I get my tracking number?

Why can’t I track my order?

Why didn't I get an email confirmation?

Do you ship internationally?

I put in the wrong address. What should I do?

What should I do if my tracking information says 'Return to Sender'?

Reporting Lost Packages

How much does shipping cost?

Do you offer free shipping?

Do you offer expedited shipping?

Shipping of In-Stock and Made-to-Order Items

Shipping & Tracking

How do I sign up for restock alerts on my fav items?

Do you offer custom hand fans?

My hand fan won't open fully and seems stuck. What should I do?

Do you have a size chart?

What do "men's", "women's", and "unisex" labels mean on your clothing?

Products

What payment methods do you accept?

Do you have a payment plan?

How do Shop Pay installments work?

Where do I get promo codes/discounts?

Can I combine discount codes on my order?

My promo code isn’t working.

I forgot to add a promo code but already made a purchase.

An item I purchased is on sale now. Will you honor the sale price?

How do I utilize a gift card or promo code?

Is my payment information kept secure?

Payment

Do you have an ambassador program?

One Stop Rave Blog Submission Guidelines

Community

Fair Return Practices Policy

Chargeback Policy

Privacy Policy

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Do Not Sell My Personal Information

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