How do I initiate a return or exchange?Updated 15 days ago

United States

• We accept returns within 14 days of placing your order.
• All returns are issued gift cards. Gift cards are sent to the email address on the original order and never expire.
• We are not liable for any returns that are lost or stolen while in transit
• Once your return has been delivered to our facility, it can take up to 7 business days to process

Free Return or Exchange For Store Credit

• If you purchased "Free Return Or Exchange" at checkout, you will receive a prepaid shipping label for your return.
• If you did not purchase "Free Return Or Exchange" at checkout, the cost of the shipping label and a restocking fee will be deducted from the refund amount. Shipping fees are non-refundable.

Return Packaging Guidelines & Policy:

• Original Packaging: Please return all items in their original branded packaging with all tags, liners, and additional elements. Items that are visibly worn, damaged, or not in new condition will not be eligible for store credit.

• Shipping Protection: We recommend using the original shipping materials or a similar protective option to prevent damage during transit. For example, if your item came with bubble wrap, we would recommend using bubble wrap for the return. It is the customer's responsibility to protect the returned item from damage. If the item returns broken, missing parts, or without the original packaging, it will not be eligible for store credit.

• Packing Slip: Please include the packing slip provided inside your package.

• Return Label: Clearly label the return package with the provided return label.

• Avoid USPS Priority Mail Packaging: Do not use USPS Priority Mail branded packaging, as this may require additional postage. Any extra postage costs due to non-compliance with our packaging guidelines will be deducted from your store credit.
  
  Note: Following these guidelines ensures a smooth return process and helps us provide the best service to you. Items not meeting these guidelines will be discarded and no store credit will be issued.

🔁 Start A Return / Exchange 🔁

International

At this time, our automated return system does not support returns or exchanges for orders outside the U.S. To return your items & receive store credit, please follow these steps:

1. Prepare Your Return:

   • Initiate returns within 30 days of purchase.
   • Items must be in new, unworn condition with original packaging, tags, and elements.
   • Include the packing slip inside the package.

2. Shipping Costs and Tracking:

   • You are responsible for return shipping costs.
   • Keep proof of postage and a tracking number, as we are not liable for lost or stolen packages.

3. Customs and Duties:

   • Clearly mark the package as "Returned Goods" to avoid customs charges.
   • You are responsible for any customs fees, duties, or taxes incurred during the return shipment.

4. Ship to Our Warehouse:

   • Use a reliable shipping service to send your package to:

One Stop Rave Returns
3200 Polaris Ave.
Suite 12
Las Vegas, NV 89102
United States

5. Notify Us:

   • Once you have shipped the package, please notify our customer service team with the tracking number and return details.

6. Processing and Store Credit:

   • Returns can take up to 7 business days to process once received.
   • Store credit will be issued as gift cards to the original email used for the order.

Thank you for your understanding and cooperation!