How do I initiate a return or exchange?Updated 4 days ago

United States

Returns must be requested within 14 days of delivery.

1. Log in to your One Stop Rave account using the email from your order. You’ll get a 6-digit code by email, no password needed.
2. Select your order and the item(s) you’d like to return.
3. Choose a return reason and click Request return.
4. Once your request is approved, you’ll receive an email with your return label and instructions.

Returns sent without an approved request may be refused.

🔁 Start A Return 🔁

Store Credit

• Approved returns are issued as store credit added to your One Stop Rave account. Store credit never expires.
• To use it, sign in before checking out and your balance will appear at checkout.
• Returns can take up to 7 business days to process once delivered to us.
• Want a different size or item? Return the original for store credit and place a new order.

Return Shipping

• Free Return or Exchange purchased: you’ll receive one prepaid return label at no cost (U.S. only).
• Not purchased: a $9.99 return label fee is deducted from your store credit.
• Shipping fees and the Free Return or Exchange add-on are non-refundable.
• We are not responsible for returns lost or stolen in transit. Please keep your tracking number.

Packaging Guidelines

• Original packaging: Return items in their original branded packaging with all tags and liners. Items that are worn, used, or not in new condition are not eligible.
• Protect your item: Use the original shipping materials or similar protection. Items that arrive broken or missing parts are not eligible.
• Packing slip: Include it inside the package.
• Return label: Attach it clearly to the outside.
• No USPS Priority Mail boxes: These may require extra postage, which will be deducted from your store credit.

Items that don’t meet these guidelines will be discarded and no store credit will be issued.

International

Our return system doesn’t create labels for international orders, but you can still return eligible items for store credit:

1. Email [email protected] with your order number within 30 days of delivery to request a return.
2. Items must be new and unworn, with original packaging and tags. Include the packing slip.
3. Ship using a trackable, insured service. You’re responsible for return shipping costs.
4. Mark the package “Returned Goods” on the customs form. Any customs fees, duties, or taxes are your responsibility.
5. Send your return to:
   One Stop Rave Returns
   3200 Polaris Ave., Suite 12
   Las Vegas, NV 89102
   United States
6. Email us your tracking number once shipped.

Returns are processed within 7 business days of arrival, and store credit is added to your One Stop Rave account.

➡️ Return Policy