Return PolicyUpdated 2 days ago
Halloween costumes & accessories are final sale and not eligible for return or exchange.
We accept returns within 14 days of delivery. All returns are issued as store credit added to your One Stop Rave account. Store credit never expires.
- Returns must be requested and approved through your One Stop Rave account before shipping. Include your packing slip and keep your tracking number.
- Items must be unworn, unwashed, and resellable, with original tags and packaging. Items with glitter, makeup, body paint, odors, or other signs of wear are not eligible.
- Final sale: jewelry, hair accessories, made-to-order and personalized items, undergarments, hosiery, face masks, mystery bags, Halloween costumes, seasonal or holiday-themed items, and items marked "Final Sale."
- Damaged or defective items must be reported to [email protected] within 3 days of delivery, before wearing, with photos of the item and packaging.
- A $9.99 return label fee is deducted from your credit unless you purchased the Free Return or Exchange add-on (U.S. only, one label per order).
- Shipping fees are non-refundable. Postage due from improper packaging is deducted from your credit.
- We are not responsible for returns lost or stolen in transit.
- Returns can take up to 7 business days to process once delivered to us.
- We may limit or refuse returns and future orders for misuse, including returning items worn to events.
Cancellations: Cancellation requests can be submitted from your account within 15 minutes of purchase and are reviewed before approval. After that, orders cannot be canceled or changed.
Items that are not eligible will not be accepted for store credit and will be discarded without compensation.
This policy applies to purchases on onestoprave.com. TikTok Shop and Etsy orders follow those platforms' policies. By placing an order, you agree to this policy.
International
Returns are accepted within 30 days of delivery. Return shipping, customs paperwork, duties, and taxes are the customer's responsibility. Use a trackable, insured service and mark the package "Returned Goods."
Return Address
One Stop Rave Returns 3200 Polaris Ave., Suite 12 Las Vegas, NV 89102 United States
Questions? Email [email protected].