Return PolicyUpdated 5 months ago

Items eligible for return must be in new condition and enclosed in their original packaging. All accompanying tags, liners, and additional elements must remain fully intact.

If you wish to return your item(s), you may submit a return request for store credit within 14 days of purchase. To initiate a return, please log into your account and submit a request under the order tab. Once your return is received, it may take up to 3 business days to process and issue your store credit. Please note that the cost of the shipping label and a restocking fee will be deducted from the refund amount, and shipping costs are non-refundable.

To exchange an item, simply log into your account, return your item for store credit, and then use the store credit to place a new order.

We are unable to accept cancellations once an order has been placed, as orders are promptly processed to ensure quick delivery. Please review your order carefully before confirming your purchase.

All sales of made-to-order items are final. To assist you in selecting the perfect fit, each made-to-order item comes with its own highly accurate size chart. Please take the time to measure yourself and refer to this chart to ensure you make the right size choice. In the event of an unforeseen delay in the production of your made-to-order item, we understand the inconvenience it may cause. To accommodate this, we offer the option of returning the item for store credit or a full refund. If your made-to-order item arrives damaged or defective, please get in touch with our customer service at [email protected] so we can swiftly resolve the issue.

If you receive an item that is damaged or defective, please get in touch with our customer service team at [email protected] within 3 days of delivery, and we will assist you in resolving the issue.

Final sale items cannot be returned or exchanged. The following is a list of FINAL SALE items:

• Made-To-Order
• Personalized
• Undergarments
• Jewelry
• Face Masks 
• Hair Accessories 
• Hosiery
• Mystery Bags
• Seasonal Items
• Items Marked Final Sale