What items are ineligible for return or exchange?Updated 3 days ago
Final sale items cannot be returned or exchanged. The following is a list of FINAL SALE items:
- Made-To-Order
- Personalized
- Undergarments
- Jewelry
- Face Masks
- Hair Accessories
- Hosiery
- Mystery Bags
- Seasonal or Holiday-Themed Items
- Halloween Costumes
- Items Marked Final Sale
Items that have been worn or used are also not eligible for return, including items with glitter, makeup, body paint, odors, or other signs of wear.
If your item arrived damaged or defective, email [email protected] within 3 days of delivery, before wearing, with photos of the item and packaging.