Help with order adjustments and delivery status updates.
We totally get it – sometimes you might have second thoughts or need a change after placing an order. Here's how we handle these situations with care:. If there's any way we can assist after you've placed your order, or if you're trying to catch a la
Let's Resolve It Quickly!. Receiving your order should be a moment of excitement, and we totally understand the disappointment if an item is missing. Here's how we can sort this out together:. We're committed to ensuring you receive everything you've
We understand that sometimes mix-ups can happen. Rest assured, if you ever find an incorrect item in your order, we're on hand to sort it out promptly, ensuring you get the correct item(s) without any additional cost. Please reach out to us with your
If you receive an item that is damaged or defective, please get in touch with our customer service team at [email protected] within 3 days of delivery, and we will assist you in resolving the issue.
Got an "Unfulfilled" status on your order? No worries – this simply means your rave gear is on its way through our preparation process. Here's what's happening:. This process ensures that everything you ordered is in perfect condition and ready to ma