What should I do if I'm missing an item from my order?Updated 9 months ago

Let's Resolve It Quickly!

Receiving your order should be a moment of excitement, and we understand the disappointment if an item is missing. Here's how we can sort this out together:

• Check Your Email: Occasionally, items may be out of stock. We try to notify you promptly if this happens. Please review your emails to see if we've reached out about an out-of-stock item in your order.
• Still Missing Something? If you haven’t received such an email and an item is still missing, please get in touch with us immediately. To help us address your issue swiftly, include:
  • Your Order Number.
  • The Missing Item's Name.
  • Package Condition: Was your package damaged or tampered with upon arrival? If possible, attach a photo to help us understand the situation better.

We're committed to ensuring you receive everything you've ordered. Your rave experience matters to us, and we want to correct any mishaps quickly. Reach out at [email protected], and let's complete your order!