Return PolicyUpdated 10 months ago

United States

• We accept returns within 30 days of placing your order.
• All returns are issued gift cards. Gift cards are sent to the email address on the original order and never expire.
• We are not liable for any returns that are lost or stolen while in transit
• Once your return has been delivered to our facility, it can take up to 7 business days to process

Redo - Free Returns or Exchange For Store Credit + Package Protection

• If you purchased "Redo" at checkout, you will receive a prepaid shipping label for your return.
• If you did not purchase "Redo" at checkout, the cost of the shipping label and a restocking fee will be deducted from the refund amount. Shipping fees are non-refundable.

Return Packaging Guidelines & Policy:

• Original Packaging: Please return all items in their original branded packaging with all tags, liners, and additional elements. Items that are visibly worn, damaged, or not in new condition will not be eligible for store credit.

• Shipping Protection: We recommend using the original shipping materials or a similar protective option to prevent damage during transit. For example, if your item came with bubble wrap, we would recommend using bubble wrap for the return. It is the customer's responsibility to protect the returned item from damage. If the item returns broken, missing parts, or without the original packaging, it will not be eligible for store credit.

• Packing Slip: Please include the packing slip provided inside your package.

• Return Label: Clearly label the return package with the provided return label.

• Avoid USPS Priority Mail Packaging: Do not use USPS Priority Mail branded packaging, as this may require additional postage. Any extra postage costs due to non-compliance with our packaging guidelines will be deducted from your store credit.
  
  Note: Following these guidelines ensures a smooth return process and helps us provide the best service to you. Items not meeting these guidelines will be discarded and no store credit will be issued.

🔁 Start A Return 🔁

International

At this time, our automated return system does not support returns or exchanges for orders outside the U.S. To return your items & receive store credit, please follow these steps:

1. Prepare Your Return:

   • Initiate returns within 30 days of purchase.
   • Items must be in new, unworn condition with original packaging, tags, and elements.
   • Include the packing slip inside the package.

2. Shipping Costs and Tracking:

   • You are responsible for return shipping costs.
   • Keep proof of postage and a tracking number, as we are not liable for lost or stolen packages.

3. Customs and Duties:

   • Clearly mark the package as "Returned Goods" to avoid customs charges.
   • You are responsible for any customs fees, duties, or taxes incurred during the return shipment.

4. Ship to Our Warehouse:

   • Use a reliable shipping service to send your package to:

One Stop Rave Returns
3200 Polaris Ave.
Suite 12
Las Vegas, NV 89102
United States

5. Notify Us:

   • Once you have shipped the package, please notify our customer service team with the tracking number and return details.

6. Processing and Store Credit:

   • Returns can take up to 7 business days to process once received.
   • Store credit will be issued as gift cards to the original email used for the order.

Thank you for your understanding and cooperation!

Made-To-Order Items

All sales of made-to-order items are final. To assist you in selecting the perfect fit, each made-to-order item comes with its own highly accurate size chart. Please take the time to measure yourself and refer to this chart to ensure you make the right size choice.

In the event of an unforeseen delay in the production of your made-to-order item, we understand the inconvenience it may cause. To accommodate this, we offer the option of returning the item for store credit or a full refund. If your made-to-order item arrives damaged or defective, please get in touch with our customer service at [email protected] so we can swiftly resolve the issue.

Damaged or Defective Items

If you receive a damaged or defective item, please follow these steps to file a claim within 3 days of delivery:

1. Initiate a Claim:

   • Visit our Return & Claim Portal to start your claim.

2. Provide Details:

   • Upload clear photos of the damage or defect.
   • Include photos of the shipping container.
   • Provide a brief description of the issue.

3. Submit Your Claim:

   • Ensure all required information is provided for faster processing.

We will review your claim and get back to you as soon as possible to resolve the issue.

➡️ Start A Claim ⬅️

Ineligible Items For Return or Exchange

Final sale items cannot be returned or exchanged. The following is a list of FINAL SALE items:

• Made-To-Order
• Personalized
• Undergarments
• Jewelry
• Face Masks 
• Hair Accessories 
• Hosiery
• Mystery Bags
• Seasonal Items
• Items Marked Final Sale

Fair Return Practices

At One Stop Rave, we are dedicated to providing a seamless return process to ensure your satisfaction. To maintain fairness and efficiency, we have established guidelines to prevent misuse of our return policy.

Fair Return Practices: We appreciate your cooperation in following these practices to ensure a smooth return process for everyone:

• Accurate Reporting: When submitting a return request, please provide precise information regarding defects, damages, or other issues.
• Item Condition: Ensure that items are in new, unworn condition with all original packaging, tags, and elements intact. Items worn or used for events and then returned are not eligible for store credit.
• Legitimate Reasons: Return requests should be based on valid reasons such as incorrect items, defects, or dissatisfaction with the product.

Actions for Non-Compliance: To protect the integrity of our return process, we may take the following actions if misuse is identified:

• Account Review: We may review your account and return history.
• Return Portal Access: We may temporarily or permanently suspend access to our return portal.
• Order Management: Future orders may be canceled if misuse patterns are detected.

We're Here to Help: If you have any questions or concerns about our Fair Return Practices, please contact our customer service team at [email protected]. We are here to help and ensure a positive shopping experience for everyone.

Thank you for your understanding and cooperation in maintaining a fair return process!