Shipping PolicyUpdated 18 hours ago

In-stock orders typically process within 1–2 business days, excluding weekends and holidays. Shipping options and delivery estimates are shown at checkout.

Made-to-order items ship within up to 20 business days. See below.
Halloween costumes ship separately from our third-party partner. Estimated shipping times are listed on each costume’s product page.
Orders may arrive in multiple packages with separate tracking numbers.
We ship to the address entered at checkout. Customers are responsible for providing a correct and complete shipping address.
Processing, production, and shipping times are estimates and are not guaranteed. Delays caused by carriers, weather, holidays, or customs are outside our control and are not grounds for a refund.
Once a package is marked “Delivered” by the carrier, the order is considered delivered and fulfilled.
Shipping costs are non-refundable.

By placing an order, you agree to this policy.

Made-to-Order Items

Made-to-order items are produced specifically for you after your order is placed.

Made-to-order items ship within up to 20 business days (about 4 weeks) of your order date. Many ship sooner. Shipping transit time is added after production.
Business days exclude weekends and holidays, and are counted starting the day after your order is placed.
During busy seasons, production may take longer.
Made-to-order items are final sale once production begins and cannot be canceled, except within the 15-minute cancellation window.
In-stock items in the same order may ship separately, ahead of your made-to-order items.
If your order hasn’t shipped within 20 business days, contact us. For significant delays, we may offer store credit or a refund at our discretion.

Cancellations & Changes

Cancellation requests can be submitted from your account within 15 minutes of purchase. After that, email [email protected] with the subject “Priority: Order Change” and your order number. We’ll do our best if your order hasn’t shipped, but changes and cancellations aren’t guaranteed. Once shipped, address changes must be requested through the carrier.

Late, Lost, Damaged, or Missing Packages

Late or not moving: if your tracking hasn’t updated in 7 business days, or your order hasn’t arrived 7 business days after its estimated delivery date, contact us and we’ll look into it.
Lost in transit: eligible U.S. orders include shipping insurance up to $200. If the carrier confirms a package is lost, we’ll help file a claim.
Marked delivered but not received: check with neighbors and around your delivery area, then contact the carrier. One Stop Rave is not responsible for packages lost or stolen after the carrier confirms delivery. When eligible, we’ll help you file an insurance claim.
Damaged items: report within 3 days of delivery, before wearing, with photos of the item and packaging.
Missing items: check whether your order shipped in multiple packages, then contact us within 3 days of delivery.

Please contact us at [email protected] before opening a dispute with your bank. Most issues can be resolved quickly by email.

Return to Sender

If your package is returned to us due to an incorrect address, refusal, unpaid customs fees, or no pickup, we can invoice you to reship it or issue store credit minus original shipping. Unclaimed packages are held for 30 days, then restocked as store credit minus shipping.

International Orders

International delivery times vary by destination. Customs delays are outside our control, and any duties, taxes, or fees are the customer’s responsibility.

Questions? Email [email protected].

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