Shipping of In-Stock and Made-to-Order ItemsUpdated 8 months ago

Why might part of my order be shipping separately?

When you place an order that includes both in-stock items and made-to-order items, your order may sometimes be shipped in multiple packages. This is because in-stock items are usually ready to go, while made-to-order items require additional time for production.

Here’s how it works:

• In-Stock Items: These items are typically packed and shipped out quickly. However, depending on the other items in your order, they might either ship immediately or be held to ship together with your made-to-order items.

• Made-to-Order Items: These items are specially crafted just for you! This process can take a little extra time, and in some cases, these items will ship separately from your in-stock items to ensure you receive everything as soon as possible.

Where can I see if a product is made-to-order?

If a product is made-to-order, this will be indicated near the description on the product page. If you don't see any mention of the item being made-to-order, then it’s an in-stock item.

What if my tracking information seems off?

You may receive a notification saying some items in your order are on the way when not all items have shipped yet. This happens because our system updates as each part of your order is processed. Tracking information may also take some time to update.

What should I do if my order seems delayed?

If your order appears to be stalled, or if you’re unsure about the status, please don’t hesitate to reach out to us! We're here to help and can provide detailed updates on where your items are and when you can expect them.

A few key points to remember:

• Multiple Shipments: Your order might arrive in more than one package, and tracking updates could be separate for each.
• Production Time: Made-to-order items take longer to ship. This extra time is accounted for in your order's estimated delivery date.
• Contact Us: If you have any concerns or questions about your order's status, our customer service team is always available to assist you.