Shipping PolicyUpdated 8 months ago

In-stock items generally process within 24 - 48 hours, excluding weekends and holidays.

Made-to-order items can vary, ranging from 3 business days up to 4 weeks to manufacture and dispatch. For specific fulfillment timelines on made-to-order products, please refer to the product page of the item in question.

*Please note that these are estimated manufacturing times and do not include shipping transit times.*

Shipping transit times vary based on your location and the service selected. For the most accurate shipping estimate, please proceed to checkout where you can select your preferred shipping option and see the associated cost based on your specific location and the items in your order.

U.S. Orders

• Standard Postal Service: 5-8 business days
• Expedited Service: 2-3 business days
• Express Service: 1-2 business days

International Orders

• Standard International Shipping: 7-21 business days
• Expedited International Shipping: 3-10 business days

Please note that customs policies and procedures can influence the delivery time. We are not responsible for any international customs duties or fees. Customs policies vary widely, so please check your local customs office for more information.

*All shipping times are estimates and not guaranteed.*

You can check the status of your order at any time inside your account using the Shop app. Also by the email you used while placing your order. Once the order has shipped, you will receive a confirmation email with your tracking number.

Due to our quick processing time, typically within 24 hours, address changes may not be possible once an order is placed.

• If your item hasn't been shipped yet: Please email us directly at [email protected]. To expedite the process, label your email as "Priority: Address Change" and include your order number along with the correct shipping address.
• If your item has already been shipped: Once the order is in transit, we're unable to make changes. In this case, please contact the shipping carrier directly. They may be able to assist with address adjustments before delivery. It's important to act quickly to ensure the best chance of successful address modification. We cannot guarantee changes to an order once it's been shipped.

Occasionally, packages may be returned to us by the postal carrier due to various reasons, including but not limited to:

• Unclaimed package
• Denied due to customs charges
• Incomplete or insufficient address
• Damage to shipping label or package during transit
• Package being undeliverable as addressed
• Prohibited import or denied entry by customs
• Addressee has moved

If you notice that your tracking information has been updated to 'Return to Sender,' please get in touch with us immediately. You can reach us through our chat function, located at the lower right corner of the screen. Please have your order number ready for faster resolution.

In such cases, we can:

• Issue an invoice for a new shipment label to your new address.
• Issue store credit minus shipping cost.

Please note that shipping costs are non-refundable, and it is important to provide accurate shipping information when placing your order to avoid such issues. We appreciate your understanding.

If you receive a damaged item or your package is lost or stolen, please follow these steps to file a claim within 3 days of expected delivery:

1. Initiate a Claim:

   • Visit our Return & Claim Portal to start your claim.

2. Provide Details For Damaged Or Stolen Item(s):

   • Upload clear photos and/or video of the issue.
   • Provide a brief description of the issue.

3. Submit Your Claim:

   • Ensure all required information is provided for faster processing.

We will review your claim and get back to you as soon as possible to resolve the issue.

➡️ Start A Claim ⬅️

If you have not received your package, please report it to us within 30 days of the expected delivery date. After this period, we may not be able to assist with locating the package or issuing a replacement or refund.