Free Return or ExchangeUpdated 8 hours ago
At One Stop Rave, we know that not everything works out perfectly — and that’s okay. Our optional Free Return or Exchange add-on is here to make the return process easier, faster, and more affordable when you need it.
What Is “Free Return or Exchange”?
This optional add-on allows us to cover the cost of your return shipping label if you decide to return or exchange your item for store credit. Without this add-on, customers are responsible for paying to ship items back. It’s a simple way to make the return process easier, more affordable, and stress-free.
Valid only on U.S. orders
Must be added during checkout
Covers one return shipment per order
How It Works
If You Purchased the Add-On:
You’ll receive a prepaid return label by email after your return request is approved.
Submit your return request through your One Stop Rave Account within 14 days of delivery.
Once we receive your return, you’ll be issued store credit via a digital gift card.
If You Did Not Purchase the Add-On:
You are responsible for the cost of return shipping.
Returns must still be initiated through your One Stop Rave Account within 14 days of delivery.
Store credit will be issued once the return is received and approved via a digital gift card.
What’s Covered
One prepaid return shipping label per order
Items returned in accordance with our Return Policy
Store credit for the full item amount (minus original shipping, if applicable)
U.S. customers only
What’s Not Covered
Returns received outside the 14-day window
Items that are worn, damaged, or missing original packaging
Orders placed outside the U.S.
Lost, stolen, or damaged packages
Refunds to the original payment method
Important Terms
This add-on must be purchased at the time of checkout to qualify.
It is non-refundable, even if not used.
Covers one return shipment per order.
Gift cards/store credit issued never expire.
Returns are for store credit only (no cash refunds).
Customer Responsibilities
Return items must be unworn, unwashed, and in original condition with tags and packaging.
Returns must be packed securely using the original or equivalent packaging.
Do not use USPS Priority Mail branded packaging (this causes delays and may result in rejected returns).
Return requests must be submitted within 14 days of delivery.
Need Help?
We’re always happy to answer questions. Reach out to us at [email protected] if you need help or guidance with your return.