Free Return or ExchangeUpdated 16 days ago

At One Stop Rave, we know that not everything works out perfectly — and that’s okay. Our optional Free Return or Exchange add-on is here to make the return process easier, faster, and more affordable when you need it.

What Is “Free Return or Exchange”?

This optional add-on allows us to cover the cost of your return shipping label if you decide to return or exchange your item for store credit. Without this add-on, customers are responsible for paying to ship items back. It’s a simple way to make the return process easier, more affordable, and stress-free.

• Valid only on U.S. orders

• Must be added during checkout

• Covers one return shipment per order

How It Works

If You Purchased the Add-On:

• You’ll receive a prepaid return label by email after your return request is approved.

• Submit your return request through your One Stop Rave Account within 14 days of delivery.

• Once we receive your return, you’ll be issued store credit via a digital gift card.

If You Did Not Purchase the Add-On:

• You are responsible for the cost of return shipping.

• Returns must still be initiated through your One Stop Rave Account within 14 days of delivery.

• Store credit will be issued once the return is received and approved via a digital gift card.

What’s Covered

• One prepaid return shipping label per order

• Items returned in accordance with our Return Policy

• Store credit for the full item amount (minus original shipping, if applicable)

• U.S. customers only

What’s Not Covered

• Returns received outside the 14-day window

• Items that are worn, damaged, or missing original packaging

• Orders placed outside the U.S.

• Lost, stolen, or damaged packages

• Refunds to the original payment method

Important Terms

• This add-on must be purchased at the time of checkout to qualify.

• It is non-refundable, even if not used.

• Covers one return shipment per order.

• Gift cards/store credit issued never expire.

• Returns are for store credit only (no cash refunds).

Customer Responsibilities

• Return items must be unworn, unwashed, and in original condition with tags and packaging.

• Returns must be packed securely using the original or equivalent packaging.

• Do not use USPS Priority Mail branded packaging (this causes delays and may result in rejected returns).

• Return requests must be submitted within 14 days of delivery.

Need Help?

We’re always happy to answer questions. Reach out to us at [email protected] if you need help or guidance with your return.